Careers

Role: Backend Software Engineer

Primary Location: Remote

Employment Type: Full-Time

Citizenship: US citizens only

Start Date: July 2022

Salary: $120,000

Benefits: Health insurance with dental and vision coverage, unlimited vacation as well as 17 company-wide holidays, 401k (no employer contribution currently), parental leave

KingsCrowd is a fast-growing fintech startup that has built the first independent, data-driven ratings and analytics platform for the online private markets. Our mission is to provide actionable, data-driven investment intelligence to investors of all backgrounds. 

This is an opportunity to join a best-in-class startup team working to make it easy for everyone to be a venture capitalist. Retail investors have been able to invest in startups through online platforms since 2016 – but many people aren’t aware of this opportunity or of how to assess startups. Joining KingsCrowd means joining a team that’s dedicated to making it easy for investors of all backgrounds to navigate a complicated, fragmented market with confidence.

You would be joining our growing technology team. We are dedicated to the creation and ongoing enhancement of our public websites and backend tools. The team is dispersed across the continental United States and entirely remote.

We are responsible for the development and optimization of all technologies (ETL, API, public sites, tools) across the organization. This responsibility includes both the programming and delivery of new requests as well as the identification of new optimizations to our business and technology stack.

The team plays a central role in the organization, collaborating with every department. This collaboration manifests itself in helping to shape incoming ideas, as well as propose solutions to other challenges in our business.

We are looking for a mid-level Backend Software Engineer to join our growing team of technologists. In your role you will focus your time designing, implementing, and optimizing services and API solutions for our consumer sites and internal tools. 

You will be working largely with Laravel/Lumen in an AWS ecosystem that also includes technologies such as RDS, ElasticCache, S3, Lambda, Various AI cognitive services, and more.

You will play an active role in determining a feature’s specification, level-of-effort, and deadlines.

Your work will be overseen by a senior member of the team. This oversight will both ensure features align to expectations as well as provide mentorship and career development. In turn, you will be expected to provide the same mentorship and career development to more junior members of the team. 

Based on the needs of the task or project and your experience level, you may find yourself working alongside other developers, or at times, working alone. 

You will also partner closely and learn from other roles in the organization, such as: research or investment analysts, data scientists, marketers, and product designers. 

– Push our technology and business forward by implementing new backend data ingestion, management, analysis, and exposure services.

– Drive efficiency by identifying and implementing new automation opportunities.

– Increase our performance and enhance data security by regularly refactoring less performant code. 

– Support our consumer applications by building and optimizing API endpoints. 

– Build team confidence by performing code reviews and mentoring more junior members of the team.

– Strong understanding of web architectures and various design patterns

– 3+ years of experience building backend web services in Laravel, Lumen, or other PHP-based frameworks

– Experience with data modeling and supporting REST API solutions

– Ability to work independently or as part of a team

– Comfortable building basic web interfaces using HTML, CSS, and JavaScript

– Comfortable determining level-of-effort and estimating timelines for assigned tasks

– Git

– PRs

– JIRA (or some other task management system)

– Ability to configure your own dev environment

Interested candidates should provide a resume with contact information and a cover letter to KingsCrowd Director of Technology Steve Callan at jobs@kingscrowd.com.

As a company, we value diversity and inclusion, an action- and results-oriented approach, empathy, and simplicity. We build our teams around these values.

KingsCrowd and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of its teammates.

ROLE: Customer Success Specialist
PRIMARY LOCATION: Remote
EMPLOYMENT TYPE: Full-Time
CITIZENSHIP: US citizens only
START DATE: August 1, 2022
SALARY: $50k-$60k
BENEFITS: Health insurance with dental and vision coverage, unlimited vacation as well as 17 company-wide holidays, parental leave, 401k (no employer contribution currently)

KingsCrowd is a fast-growing fintech startup that has built the first independent, data-driven ratings and analytics platform for the online private markets. Our mission is to provide actionable, data-driven investment intelligence to investors of all backgrounds. 

This is an opportunity to join a best-in-class startup team working to make it easy for everyone to be a venture capitalist. Retail investors have been able to invest in startups through online platforms since 2016 – but many people aren’t aware of this opportunity or of how to assess startups. Joining KingsCrowd means joining a team that’s dedicated to making it easy for investors of all backgrounds to navigate a complicated, fragmented market with confidence.

You would be joining a small team within engineering that regularly cross-collaborates with the product, investment, and marketing teams. The engineering team is decentralized and entirely remote.

Along with quality assurance, the customer success role focuses on maintaining and improving both internal and external company practices and efficiencies, not just those in the engineering department. We work closely with everyone at KingsCrowd to ensure that company, industry, and customer standards are exceeded.

The ideal customer success candidate will have a mindset for both customer management and product support. In addition to the standard duty of answering phone calls, emails, or chat messages from customers, they will collect data, analyze trends, and share results. A keen insight to the customer’s behavior through data is required when sharing the table with our strategists, developers, and analysts to find ways of improving our overall product. We expect this role to develop and expand around the needs of our customers and our company. The ideal candidate would be able to facilitate those changes as they see fit.

– Become deeply familiar with KingsCrowd’s product and features.

– Collaborate with marketing and content teams to maintain awareness of current offers and communications.

– Monitor phone & chat services roughly between the hours of 9 am – 5 pm EST, Mon-Fri. & respond to customer emails in a timely manner.

– Create and maintain detailed records of all direct customer interactions through our customer service portal.

– Assist in monitoring online customer tracking tools to identify user trends and funnels. 

– Analyze customer data to provide current trends, insights, and recommendations for different teams.

– Take initiative on new features or practices to help improve your department and the experience of our customers.

– Participate in product and content meetings to stay up-to-date with the company roadmap and to help launch new initiatives.

– Minimum high school diploma or equivalent

– 2-5 years relevant experience

– Effective communication and interpersonal skills

– Ability to work on a virtual team 

– Strong analytical skills and ability to interpret complex information

– Excel, Google Sheets or similar software

– Quick learner, especially within digital systems

– United States citizen or green card holder (KingsCrowd does not sponsor visas at this time)

– Direct customer management

– ActiveCampaign or comparable CRM

– JIRA, Zendesk, or other ticketing software

– Google Analytics, MixPanel, or Hotjar

Interested candidates should provide a resume and cover letter to jobs@kingscrowd.com.

As a company, we value diversity and inclusion, an action- and results-oriented approach, empathy, and simplicity. We build our teams around these values.

KingsCrowd and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in