Fathom Has a Noteworthy Product, but a Long Road Ahead

Take Note

I love speaking to founders. It is arguably the best part of my job. I start off most founder interviews with a simple question: “What is the genesis story of your company?” Founders are some of the best storytellers, and when I ask this question, I am always fully engrossed in whatever they have to say. It’s easy to get so swept up in the narrative and forget that I am supposed to be taking notes for my analyst reports. When I came across Fathom’s AI Notetaker, a Zoom app for taking notes during meetings, I immediately installed it. And if you, like me, spend half your work hours on Zoom, you may want to try it yourself.

Fathom’s software records a Zoom call while allowing users to highlight important moments in a call, transcribe calls, generate a call summary, and even sync with a customer relationship management (CRM) tool. Clips can also be synced with Slack in real time. For example, if an investor had a question about how your startup’s technology works, you could send a clip of the question directly to your engineering team’s Slack channel, all while staying on the call.

The cherry on top is that Fathom is free for individual use. I recently spoke with Richard White, the founder of Fathom, about the software. Selling a business plan is in the works, but he plans to keep the software free for individual users (something I was very excited about as a consumer).

Richard sent me a link to the recording of our call with Fathom highlights and transcription. (I redacted the transcription for privacy.) I loved being able to search within the transcript, especially while writing this article. In fact, this is my favorite feature. Having a side panel that sorted attendees, action items, highlights, and questions by speaker was extremely helpful in my follow-up. I did notice there were some minor transcription errors, but that was to be expected.

If you couldn’t tell, I am a big fan of this product. But there is a difference between being a fan of a product and thinking that the company would make a strong addition to an investment portfolio. The product is fantastic, and in a lot of ways, the company is poised for success. But, as always, there are risks and concerns to note as a potential investor.

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